Showing posts with label bad service. Show all posts
Showing posts with label bad service. Show all posts

Saturday, July 2, 2011

Black Cow Cafe -- Damn Yuppies

I was in an odd mood. I wanted a frou frou breakfast. No greasy spoon would do, my friends.
Thus, we traveled to Montrose, just off the 210, to a cute neighborhood with little shops and restaurants. Our destination, which already had a throng of people out front, was the Black Cow Cafe.

It being only 9am and already oppressively hot and muggy outside, we opted to sit in the dining room. This place did look pretty fancy, but was much more than that. Nearly one wall of the restaurant was a pastry case, followed by a coffee bar and then an ice cream parlor. Along with the tables, there were lounge areas where people were just quietly sipping coffee and working on their laptops.

We were both surprised that considering the very mature ambiance of the cafe, there were a lot of families with young kids eating breakfast. Upwardly mobile, yuppie parents--easy to hate them but I'd rather see them feeding their kids actual food instead of Carl's Jr. or In-N-Out. Even if the food proved to be much less than impressive.

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We were seated not far from the open the kitchen. We started with the house coffee, which required a lot of help to be palatable. It's La Mill coffee, which always tastes bad to us.

Our waiter started off very attentive and then it just dwindled away over time. We understand the breakfast rush had him going all over, but the table next to ours had a waiter who was johnny on the spot with refills and check-ins.

We hadn't turned completely against Black Cow Cafe at that point. There was a lot on the menu that looked interesting. It also looked a little pricey for breakfast, which again shocked us due to the number of families around. Damn yuppies.



The Bavarian Cream Strudel. This is where the corner was turned. It was not good. They heated it--I'm going to go ahead and say they microwaved it which completely destroyed the texture of the pastry (soggy one bite, rock hard another, chewy on the third) and the cream filling.

Our hopes were buttressed when our breakfasts came to the table and looked delicious on the plate.

Looked.



I had the Cow Benedict. I love benedicts and the orange hollandaise sauce really sold me on it.
Orange hollandaise sauce is pretty damn frou frou, I have to say. Hollandaise sauce in-and-of-itself is pretty frou frou, really. It was good, but not great. I wanted a thicker cut of ham (this was not even back bacon thick, but more deli-cut) to counter the sweetness the orange added to the sauce. The eggs were nicely poached, I will give them that. I don't really care for croissants and in hindsight I wished I had asked to replace it with a biscuit or English muffin.



Let me go off on a tangent here for a moment and then I'm going to bring it back around. I don't usually order spaghetti when I go out to an Italian restaurant because I can make a pretty decent spaghetti at home. Straight spaghetti has pretty limited range of flavor to play with and I'd say a breakfast sandwich is pretty similar in that regard. Sometimes you just want spaghetti when you are out and sometimes Dinerwife Antoinette just wants a breakfast sandwich eventhough we can make a pretty decent one at home.

Black Cow Cafe's breakfast sandwich was all sorts of disappointment. The bread-- not actually toasted, was just touched briefly to the grill as to make the effort pointless--was very thin like the 99 cent loaf at the grocery store. The turkey was also too thin and the "melted cheese" was not melted at all. Looking at the menu online I see there is supposed to be some kind of "secret sauce" on it as well. "Disappointment" is not a sauce.

The fruit was under ripe and should not have been served. The pineapple was white and flavorless. Under ripe melons always taste like garbage to me.

The breakfast potatoes were fine. Just fine. Not really sure I'd even venture to call them breakfast potatoes. Halved small red potatoes tossed with some paprika and a minimal amount of red peppers and onions that were skitted across a griddle I guess counts, but I could easily see them served with a lunch or dinner.

We then waited far too long for our waiter to not only bring the check but to check in with us and ask us if we were ready for the check. The johnny on the spot waiter took pity on us a few times for refills. Eventually we tried to just go to the coffee bar counter to pay but that didn't work. It became a cluster.

I've read good reviews of Black Cow, Dinerfriend Amy K. even wrote a positive yelp about it. I cannot reconcile those reviews with our experience. The restaurant was packed and people seemed to be enjoying their meals. I'm told that Black Cow Cafe was for a long time the nicest restaurant in Montrose. If you wanted a nice dining experience, you had to go there; otherwise, it was fast food and take out. That probably accounts for it's continued popularity.

I just could not risk another trip there even though there's quite a bit on the menu that I'd like to try. It's not worth it.

Food: Not Good-Decent
Price: $9-$15
Service: Not good.
Pie: Tartlets

Black Cow Cafe
2219 Honolulu Ave.
Montrose, CA 91020

Tuesday, February 3, 2009

Not a review, but an experience I should share.

Took a month off from updating...but not from eating.

If I were the kind of blogger who gave ratings with cute icons...well, I'd be a different kind of blogger and this a different kind of blog. If either of those were the case, however, I would have had to come up with a whole new icon to relate my feelings about what happened to #1DC Antoinette and me two weeks ago.

Out for breakfast one Saturday morning, we cruised the neighborhood looking for something that might jump out at us. I suggested the Nickel Diner, but we decided it was a little expensive for our tastes that morning. I then suggested the Brite Spot. I hadn't been in a few months and never for breakfast. After that fateful morning, though, I may never, ever go again...






You will not see a lot of pictures in this post since it is not a review. I didn't go to the Brite Spot to review it. I went to get some breakfast, to strap on a feed bag and go to work. I was off the clock.

We walked inside, racing another couple to get a spot since we could see people piling up at the door. The Brite Spot is divided into two sections. On the right hand side I saw the waitress that I had had there a couple of times. She was clearing a table for us when I noticed my friend Dan (author of Banana) and his fiance sitting at a table on the left. We went over to say hello and they invited us to join them. They had just ordered so there shouldn't have been that much of a discrepancy between when their food and ours arrived.

The waitress in this section was a anemic blonde running at half speed--no--make that quarter speed. After a little under ten minutes, we got our menus and in a little under an additional ten minutes, we ordered. Our order was simple: oatmeal with banana for #1 DC and a breakfast burrito for me. We both got coffee as well and proceeded drink a lot of it. The refills came at a decent pace since another person entirely was handling that function. After about fifteen minutes, our friends got their food--at least most of it. Halfway through they realized they had never gotten their toast. After flagging down our waitress and reminding her of the toast, she paused for a few seconds and replied, "Oh, right." Then she moved on.

After about five minutes of our watching people who had been seated at the counter after us getting their food, our waitress brought the toast. "Umm, sorry.. it got all messed up. Better late than never."

Your waitress saying that about your food is just...wrong. It goes beyond terrible service.

We then reminded her about our food. " Oh, yeah.... it's coming." #1DC Antoinette suggested that we leave, but I don't walk out of places. I just don't. It's not something I am comfortable doing. I see it through.

At this point our friends were done eating. We talked for another ten or so minutes, waiting for the check to arrive. They finally had to flag her down again to get the check. She avoided eye contact with our side of the table. [Remember waiters: give the gift of eye contact.] Now, remember what our order was? Oatmeal with banana and a breakfast burrito. These take twenty minutes at home. We have now spent close to an hour at our table.

Our friends went up to pay and we said our goodbyes. After a moment, our food arrived. I took a bite of my burrito. Antoinette took a bite of her oatmeal. "It's cold," she replied. I jammed my finger into the wet mound of cereal and felt that it was, indeed, cold.

That was it. I had taken all I could take and I couldn't take any more. We got up and walked to the door. Our friends were still at the counter waiting to pay. As we walked past they asked what happened. "It's cold!" we announced and finished our walk out the door.

Dan said he watched the slow realization dawn on the face of the waitress when she looked over and saw an empty table.

This was such a bad experience that I did something I never do. I had done it only once before and that was at a Guatemalan restaurant that had stale chips and a wait staff who blatantly ignored us. I might go back to Brite Spot again someday; it's near where I live; it's near where I hang out; if I do decide to return, I will certainly refuse to sit in this waitress' section again.

All's well that ends well, however. We ended up having a delicious German brunch at the Red Lion Tavern on Glendale Blvd.

Avoid:
Brite Spot
1918 W Sunset Blvd
Los Angeles, CA 90026
(213) 484-9800

Try:
Red Lion Tavern (only open for breakfast Saturdays and Sundays at 11am)
2366 Glendale Blvd
Los Angeles, CA 90039
(323) 662-5337